Your privacy matters to us. This Privacy Policy explains exactly what personal data aka123 collects from players across Indonesia, how that data is used, who it may be shared with, how long it is retained, and the rights you have over your own information. We encourage you to read this document in full before creating an account.
The following definitions apply throughout this Privacy Policy:
aka123 acts as the data controller for all Personal Data collected through the Platform. As the data controller, aka123 determines the purposes and means of processing your Personal Data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection principles.
If you have any questions about how your Personal Data is handled, or if you wish to exercise any of the rights described in Clause 11, please contact the aka123 Data Protection team via the channels listed in Clause 15 of this Policy.
aka123 collects Personal Data across several categories depending on your interaction with the Platform. The table below summarises the categories of data collected and the context in which each is obtained:
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Account registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration & profile updates |
| Identity Documents | Indonesian National ID (KTP), passport scan, selfie with ID | KYC verification process |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Deposit & withdrawal processing |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game session records, bonus usage | Ongoing platform activity |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (WIB/WITA/WIT) | Each platform session |
| Usage Data | Pages visited, features used, click patterns, session duration, games played (slots, live casino, sportsbook, togel) | Each platform session |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cool-off activations, reality check preferences | When responsible gaming tools are used |
aka123 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is strictly required for KYC document verification), or health data, except where you voluntarily disclose such information in the context of a responsible gaming self-assessment.
aka123 collects Personal Data through the following channels and mechanisms:
You provide data directly to aka123 when you: complete the account registration form; submit KYC documentation to the compliance team; make a deposit or request a withdrawal; contact the support team via live chat or email; respond to a promotional survey or bonus opt-in; or activate a responsible gaming tool such as a deposit limit or self-exclusion.
When you visit the Platform, aka123's systems automatically record Technical Data and Usage Data using server logs, cookies, web beacons, and similar tracking technologies. This data is collected during every session regardless of whether you are logged into your account. See Clause 10 for a full description of the cookies used by aka123.
In certain circumstances aka123 may receive Personal Data about you from third parties, including:
aka123 processes your Personal Data for the following specific, legitimate purposes:
aka123 will not use your Personal Data for any purpose incompatible with those listed above without first notifying you and, where required, obtaining your consent.
Every Processing activity carried out by aka123 rests on one or more of the following legal bases:
aka123 shares your Personal Data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
aka123 does not sell, rent, lease, or otherwise commercially transfer your Personal Data to any third-party advertiser, data broker, or marketing agency. Your data is not a commodity — it is information held in trust on your behalf.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of aka123's assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer via the email address on file at least 30 days before the transfer takes effect, and you will have the opportunity to close your account and withdraw your remaining Real Funds balance before the transfer is completed.
aka123 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML/KYC regulatory compliance |
| KYC Documents | Duration of account + 5 years after closure | AML regulatory obligation |
| Financial & Transaction Data | Duration of account + 5 years after closure | Financial record-keeping obligation |
| Game Session Records | 3 years from date of session | Dispute resolution & fairness audit |
| Support Communications | 3 years from date of interaction | Complaint handling & quality assurance |
| Technical & Usage Data | 13 months from collection | Security monitoring & analytics |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Self-Exclusion Records | Permanent (never deleted) | Responsible gaming obligation |
When the applicable retention period expires, Personal Data is securely deleted or permanently anonymised so that it can no longer be associated with any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and product improvement purposes.
aka123 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration:
While aka123 takes every reasonable precaution to protect your data, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying aka123 immediately if you suspect that your account has been compromised.
Cookies are small text files that are stored on your device when you visit the aka123 Platform. They allow the Platform to recognise your device across sessions, remember your preferences, maintain your login state, and collect anonymous analytics data about how the site is used.
You may control cookie behaviour through your browser settings. Most modern browsers allow you to view, block, or delete cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will prevent you from logging into your aka123 account and using core Platform features. Disabling analytics or functional cookies will not prevent you from accessing the Platform but may reduce personalisation and performance.
As a Member of the aka123 Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact the aka123 support team via the channels listed in Clause 15. We will respond to all verified requests within 30 calendar days.
The aka123 Platform is strictly intended for adults aged 21 and above. aka123 does not knowingly collect Personal Data from individuals under the age of 21. All Members are required to confirm during registration that they meet the minimum age requirement, and KYC verification is used to confirm this independently.
If aka123 becomes aware that it has inadvertently collected Personal Data from a person under the age of 21, all such data will be deleted immediately, the account will be permanently closed, and any funds held in the account will be returned to the deposit source following standard AML checks. Parents or guardians who believe their child may have created an aka123 account should contact our support team immediately via live chat or email.
The aka123 Platform may contain references to or integrations with third-party services — including game studios, payment processors, and sports data providers. While these integrations are necessary for Platform functionality, aka123 is not responsible for the privacy practices of third-party services accessed independently of the Platform.
Game content delivered by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft is served within the aka123 Platform environment and is subject to those studios' own data processing agreements with aka123. Payment processing interactions with BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja are governed by the respective privacy policies of those financial service providers. We recommend that you review the privacy policies of any third-party service you use independently.
aka123 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services available on the Platform. The "Last Updated" date at the top of this page will be revised whenever a material change is made.
Where changes are material — meaning they significantly affect your rights or how your data is used — aka123 will notify registered Members via the email address on file at least 14 days before the amended Policy takes effect. For minor or administrative changes (such as correcting typographical errors or clarifying existing language without altering substance), the updated Policy will be published immediately without individual notification.
Your continued use of the aka123 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and contact our support team to arrange account closure and withdrawal of your remaining balance.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Data, please contact the aka123 Data Protection team through one of the following channels:
aka123 is committed to handling all privacy-related enquiries with the highest level of care, transparency, and professionalism. If your concern cannot be resolved at the first point of contact, it will be escalated to the aka123 Data Protection Officer for review within 48 hours of the initial submission.
Beyond the legal language, these are the six core commitments that define how aka123 handles your personal information every single day.
Every byte of data transmitted between your device and aka123's servers is protected by TLS 1.3 encryption — the same standard used by international banks. Your account credentials, financial details, and KYC documents are encrypted both in transit and at rest.
aka123 does not sell, rent, or share your personal information with advertisers or data brokers — ever. Your data is used exclusively to operate your account, process your IDR transactions, and keep the platform secure. That's it.
aka123 collects only the personal data strictly necessary to provide the service. We don't ask for information we don't need, and we don't retain data beyond the periods required by regulation. Anonymised analytics data is used only for platform improvement.
Every Member has the right to access, correct, export, or delete their personal data at any time. Submit a request via live chat or email and we'll respond within 30 days. Marketing preferences can be updated instantly from within your account settings.
Access to member personal data within aka123 is restricted strictly to personnel who need it to perform their role. All staff are background-checked, bound by confidentiality agreements, and required to use multi-factor authentication on internal systems.
In the unlikely event of a data breach that affects your personal information, aka123 commits to notifying you via your registered email address within 72 hours of becoming aware of the incident — and to outlining exactly what happened and what steps we are taking to protect you.
Now that you understand how aka123 safeguards your personal data, join millions of players across Jakarta, Surabaya, Bandung, Medan, and Bali enjoying world-class slots, live casino, sportsbook, and togel — all in IDR with local payment methods.